Dear Guest,
Welcome and thank you for reading our guidelines prior to your visit. You are helping to keep everyone safe as we continue to move towards normality and for us to provide deserved ‘me time’ respite for you. We will all need to continue with our latest procedures and guidelines.
We appreciate this is a lengthy piece however, it’s imperative that we all understand what has changed, so we’ve summarised in brief and expanded with details and reasonings beneath.
What You Need To Know (And How We Can Look After Each Other): Bullet points with full reasoning below.
- Please arrive just in time for your scheduled appointment.
- On arrival please use the hand sanitiser provided at key points outside and within vital
- On your arrival we will also ask to take a temperature check.
- Under the latest Government guidance Face coverings are now mandatory and we would ask you to wear a suitable face covering. If you are exempt this will not be required.
- Please avoid bringing unnecessary items such as large bags, shopping, coats/umbrellas unless absolutely necessary.
- Please come alone and do not bring other guests, family members or pets with you, unless you have a carer or partner helping with health and mobility issues, or have a guide dog.
- Have you had the recent onset of a new continuous cough? Do you have a high temperature? Have you noticed a loss of, or change in, normal sense of taste or smell? If yes to any of these symptoms, however mild, you must stay at home and reschedule your appointment. To protect you, your fellow guests and our teams we reserve the right to reschedule any person attending with symptoms. Please notify us in advance and we’ll do our best to find you a new appointment as soon as possible.
- Going…Gone cashless. We recommend setting up Apple Pay or Google Pay (no spending limit) on your phone which will negate the need to touch the terminals. We except all major debit/credit card providers.
Our Salon Environment
There is clear signage outside vital explaining the new procedures in place. We ask that you wait outside, following the signage, whilst we greet and seat each guest. For everybody’s safety, all guests are asked to wear a face covering, Vital team members have the option to wear Type IIR Sterilised face coverings at your request or their choice. Your stylist will have a designated seating area for each guest and they will greet you there – we respectfully request that you do not bring non-essential company with you and bring as little as possible by way of coats and bags.
We have been working hard with local partners to see how we could ensure the air quality for our guests and team members. We had experts advise us on how we could improve the salon atmosphere we learnt about the ‘Rateable air change’ – The amount of times a rooms air is completely changed with filtered/fresh air. We where advised and agreed to a complete, bespoke air conditioning system to be installed to ensure that we are doing everything possible for our guests and team members.
Our Safety Changes
At Vital, we are extremely fortunate to have a lot of space which makes social distancing easier for us than for other businesses. Our sections are designed with personal space and are a minimum of 1.5 metres apart.
Seating areas have also been redesigned with safe social distancing in mind and your stylist/consultant has designated seating areas for each guest and to use throughout the day (they keep the same styling chairs and sanitise them before and after every use.
Working with local cleaning professionals starting from the 26/7/2021 the salon touch points will be protected using ‘zoonno’ a anti-bacterial/Vital shield that eliminates bacteria and viruses on contact. For more information and data sheets please see here; https://zoono.com/technology/
At Vital our salon is equipped with on-premise laundry and drying facilities, and as always our towels and gowns are washed on-site between every use.
You will also see displayed our salon COVID-19 risk assessment and cleaning check sheet.
Bookings, Payments and Rebooking’s
To remove the need for unnecessary queuing and congregating, we’ll be taking payments via card only for the foreseeable. We recommend setting up Apple Pay or Google Pay on your phone which will negate the need to touch the terminals. For future appointments, please discuss these with your stylist during your appointment or whilst your colour is processing we are recommending for guests to schedule their next two appointments.
Thank you for taking the time to read our latest update. It is a fundamental value of Vital to give our Guests a conscious luxury experience and with the above industry leading measures, we are confident that Vital is among the top places to visit in the new normal.
The Vital Tribe
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